Thank you for your interest in joining the Expect Hope staff! We look forward to hearing from you.
To apply for a position with Expect Hope, please complete the Expect Hope Inc. Employee Application and sign the consent form. Send the completed application along with cover letter and resume to firstname.lastname@example.org.
Resident Assistant/House Mama
Description: The Resident Assistant responsibilities include supervising daily house management, creating a nurturing and warm environment for the mothers and babies, ensuring that residents complete household responsibilities, and enforcing house policies by correcting and teaching residents and giving consequences when necessary. The Resident Assistant will mentor and disciple residents as well as educate them in the area of life skills and parenting skills. The Resident Assistant must be able to work and thrive in a highly collaborative environment. Performs other duties as assigned by Supervisor.
Available as a full time opportunity. The weekly work schedule requires 40 waking hours in addition to several overnights during which the RA is expected to sleep in the home and remain on call in the event of an emergency.
Qualifications: A) Be a committed follower of Jesus Christ. B) Be a member of church that aligns with the statement of faith of Expect Hope. C) Be capable of providing leadership and spiritual guidance to residents by word and deed. D) Demonstrate a strong commitment to the sanctity of life. E) Be a person of demonstrated integrity, maturity, and sound judgment. F) Must have excellent written and verbal communication skills. G) Must have an Associate’s degree (Bachelor’s preferred) or commensurate experience.
Work within the Team
o Be a team member in seeing that the philosophy, purpose, and objectives of the house are being implemented with each resident
o Be a team member under the direction of Supervisor.
o Be punctual, attend, and actively participate in all staff meetings, trainings, and special functions
o Maintain a Christ-centered environment that is joyful, relaxing, and peaceful.
o Represent the home by making presentations to local churches and other groups on occasion.
o Listen to podcasts on a weekly basis, sharing takeaways and applications with the team.
o Attend all workshops or conferences that are recommended to increase skills and staff development.
o Be on call at all times to provide coverage for the home in the event of an emergency
o Maintain confidentiality for every resident and her child and every aspect of the program.
o Participate in occasional fundraising events – help plan, set up, tear down, present, run information tables
o Model a life lived in submission to and worship of Jesus Christ
Serve the Residents
o Be a supportive, loving friend to each of the residents living in the home while maintaining a professional distance.
o Be encouraging and help each resident to learn to live with and adjust to the rights and responsibilities that come with being a member of the household
o Be an active member of the household, engaging with the mothers and their babies
o Maintain an attitude that promotes availability to the residents
o Assist residents with homework, life skills work, or Bible studies as needed
o Have the responsibility for the day-to-day activities of the home and care of the residents.
o Conduct room checks and chore checks
o Help the residents meet appointments and other responsibilities. Know where each resident is when she is outside the home.
o Monitor leisure time activities, including TV, computer (internet), music, and phone use to ensure that all forms of entertainment align with the Christ-centered nature of the program.
o Provide a means of approved physical exercise and recreation for the residents.
o Assist each mother in developing her gifts and talents by recognizing such gifts and lending encouragement and praise.
o Provide individual attention to mothers as needed and be aware of each resident’s emotional needs.
o Be willing to assist mothers through labor and delivery, if birth coach is unavailable.
o Teach residents good habits for personal hygiene and dress etiquette.
o Assist in teaching and coordinating Bible classes, life skills classes, weekly activities, and monthly outings
o Assist each resident in all aspects of caring for her child.
o Identify problem areas in mothers’ parenting skills and cooperate with the team to develop an improvement plan.
Manage the Home
o Maintain a comfortable, clean, and nurturing home, with the assistance of the residents.
o Record daily notes and documentation in case management software.
o Record incoming material donations and supplies.
o Maintain accurate inventory lists of the home.
o Run errands and make approved purchases as necessary
o Plan, cook, and supervise preparation of well-balanced meals. Keep log of meals served.
o Along with other members of the house staff, be responsible for answering the phone and conveying messages.
o Ensure that only approved guests enter the home and maintain Visitor Log
o Update and maintain a needs list for the home.
o Be responsible for upkeep and maintenance of outside grounds, with the assistance of the other house staff and residents.
o Submit weekly reflections on service
Description: The Case Manager meets with residents individually at least once each week for at least one hour a session and maintains daily session records. She is responsible to assist residents in setting up a personal growth plan and guide them in accomplishing all program and personal goals and objectives. Her additional responsibilities will be to interview prospective residents, teach life skills classes weekly, and facilitate life transition upon exit from the program. The Case Manager must be able to work and thrive in a highly collaborative environment. Performs other duties as assigned by Program Director.
The Case Manager is a full time, nonexempt position, approximately 40 hours per week. Service will generally take place during daytime hours on Monday through Friday, however occasional evening or weekend hours may be necessary for events and meetings. These hours will sometimes be additional, but more often may be exchanged for usual work hours. The work location is primarily the Expect Hope home. Work attire is business or business causal depending on the location of service.
- Be a committed follower of Jesus Christ
- Be a member of church that aligns with the statement of faith of Expect Hope
- Be capable of providing leadership and spiritual guidance to residents and team members by word and deed
- Demonstrate a strong commitment to the sanctity of life
- Be a person of demonstrated integrity, maturity, and sound judgment
- Have excellent written and verbal communication skills (bilingual ability in English and Spanish preferred)
- Be flexible and resilient
- Be able to multi-task and meet deadlines promptly
- Have a bachelor’s degree or commensurate experience (2+ years serving with a non-profit preferred)
Work within the Team
- Be a team member in seeing that the philosophy, purpose, and objectives of the house are being implemented with each resident
- Be a team member under the direction of the Program Director
- Be punctual, attend, and actively participate in all staff meetings, trainings, and special functions
- Maintain a Christ-centered environment that is joyful, nurturing, relaxing, and peaceful
- Represent the home by making presentations to local churches and other groups
- Participate in weekly professional development by reading books and articles, listening to podcasts, watching webinars, and providing feedback to team members for mutual growth
- Maintain confidentiality for every resident and her child and every aspect of the program
- Participate in fundraising events – help plan, set up, tear down, present, run information tables
- Model a life lived in submission to and worship of Jesus Christ
- Attend all workshops or conferences that are recommended to increase skills and staff development.
- Be flexible to fill another staff role should the need arise
- Along with other members of the house staff, be responsible for answering the phone and conveying messages
- Must have a positive and respectful attitude when collaborating with other staff members to help Residents meet their goals
Serve the Residents
- Be the first point of contact with prospective residents and record case notes on each one
- Interview prospective residents for admission with the Program Director or House Manager
- Facilitate case meetings with each resident at least one time each week to help her in her decision-making planning for the future and overall wellbeing
- Record timely case notes for each resident on a weekly basis
- Coordinate educational plans with residents, House Staff, and other educational services
- Provide educational group activities: options class, life skills, etc.
- Be a liaison on behalf of the residents with social service agencies and families.
- Be responsible for coordination of plans for the mothers and their children.
- Initiate weekly case reviews with the Program Director
- Be responsible for maintenance and upkeep of each resident’s file (paper and electronic), including
- Individual Service Plan (ISP), progress reports, and identifying, medical, and other documentation
- Help the mothers work through issues that affect her ability to have healthy personal relationships
- Develop an improvement plan addressing problem areas in mothers’ parenting in conjunction with the House Staff
- Be responsible for discharge planning and follow-up for each resident from a social work perspective and make appropriate referrals to community resources and services needed by the resident
- Accompany residents on appointments as needed
- Assist the Program Director in developing and implementing programs
- Network in the community and greater NYC area for the purpose of: recruiting prospective mothers, increasing awareness of the program, making relationships with service providers with the assistance of the Program Director
- Submit weekly reflections on service